How can I recover my Microsoft Office account?

The recovery form is available at https://account.live.com/acsr . Collect as much information as you can about any Microsoft services you may have used with this account. The more information you can include when filling out the form, the better the chance you'll have of regaining access to your account.

How do I speak to a live person at Microsoft?

Sign in to Microsoft 365 admin center with your Microsoft 365 admin account, and select Support > Help and support, enter your question and select Contact support . If you're an admin on the account you can also call (800) 865-9408 (toll-free, US only).

Is Office login same as Microsoft account?

Microsoft Account vs Office 365 Account Your Microsoft Account is not your Business Microsoft 365 account, they are two completely different accounts . One is owned by you as an individual and the other is managed by your company.

Does Microsoft have in person support?

Customers can drop off their in-warranty device for repairs and get in-person advice . Back up all important data, including pictures, documents, emails, and internet favorites. Bring only the necessary accessories to investigate your issue. Bring your power cord or AC adapter.

How do I find my Microsoft Office account?

You can use your Microsoft.com My Account page to install or upgrade Microsoft 365. Go to Microsoft365.com and choose My account . If prompted, sign in with the email address and password that you used to set up Microsoft 365.

Why is Microsoft Office asking me to sign in?

If you're constantly being prompted to log in to your Microsoft account there are a few ways this can be resolved: You can reset the Windows Credential Manager . For Word or Outlook you can sign out of your account once then it should resolve. For Outlook you can change the security settings.

Do you have to be signed in to use Microsoft Office?

When you install Office on a device, you'll be prompted to sign in the first time you start an Office app . Office remains activated as long as you're signed in. If you sign out, your account's license is removed and the app is deactivated. You can view and print files, but not create or edit files.

How do I activate Microsoft Office for the first time?

If you bought a new Microsoft 365 product key card, or you received a product key when you bought Microsoft 365through an online store, go to Office.com/setup or Microsoft365.com/setup and follow the on-screen prompts . This is a one-time process that adds your new product to your Microsoft account.

Sign in to Office - Microsoft Support (2024)

Manage Microsoft 365 and Office

Manage Microsoft 365

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Microsoft365.com and Microsoft 365 on the web

Get started at Microsoft 365.com
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What version do I have?

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What's the difference?

Difference between Microsoft 365 and Office 2021
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Sign in to Office - Microsoft Support (1)

Guided support can provide digital solutions for Office problems

Try guided support

Sign in to www.office.com from a web browser and start using the apps on the web or access other web services associated with your account such as OneDrive.

How you sign in to an installed Office app depends on your device.

Tip:To add an email account to Outlook or for help signing into Outlook.com, see Outlook help & learning.

Select your device for more detailed sign in steps:

Tip:To manage your account profile after signing in (for example, to update your security information, view what products you own, etc.), select your picture or name in the upper-right corner of the window, and select the option to view or manage your account.

WindowsmacOSOffice for iOSOffice for AndroidWeb

For Office apps installed on a Windows PC:

If you're not already in an Office file or document, open an app such as Word or Excel, and open an existing file, or create a new one.
Select File > Account (or Office Account if you're using Outlook).
If you're not already signed in, click Sign In.
In the Sign in window, type the email address and password you use with Office. This might be the personal Microsoft account you associated with Office, or the username and password you use with your work or school account.

For Office apps installed on a Mac:

Open any Office app such as Word and select Sign In. If you're already editing a file, go to File > New from Template... > Sign In.

Note:If you're on OneNote, select OneNote from the top menu and then select Sign In.
In the Sign in window, type the email address and password you use with Office. This might be the personal Microsoft account you associated with Office, or the username and password you use with your work or school account.

For Office apps installed on an iPhones and iPads:

Open the Office app. On the Account screen, tap Sign In.
On the Sign In screen, type the email address and password you use with Office. This might be the personal Microsoft account you associated with Office, or the username and password you use with your work or school account.

For Office apps installed on an Android or Chromebooks:

Open the Office app. On the Recent screen, tap Sign In.
On the Sign In screen, type the email address and password you use with Office. This might be the personal Microsoft account you associated with Office, or the username and password you use with your work or school account.

To sign in to Office on the web:

Go to www.Office.com and select Sign In.
Enter your email address and password. This might be your personal Microsoft account, or the username and password you use with your work or school account. The name of the account you're signed in with is displayed in the header.
Select the App Launcher and then select any Office app to start using it.